The Impact of Artificial Intelligence on the Future of Work in a Non-profit Organisation in Zimbabwe

Abstract

This study explores the impact of Artificial Intelligence (AI) on Childline staff, with objectives to examine staff perceptions and experiences with AI, investigate the benefits and challenges of AI integration and identify implications for staff well-being and job functions. The study employs a mixed research approach, combining both qualitative and quantitative methods, including key informant interviews, questionnaires and focus group discussions. The findings reveal a mixed reception to AI among staff, with benefits including improved knowledge, increased efficiency and reduced emotional distress, but also challenges such as inadequate training, ethical concerns and potential mental health impacts. The study recommends a formalised approach to AI policy development and implementation, prioritising ethical considerations, staff training and support.