Exploring the Motivations and Critical Factors of Successful Enterprise Resource Planning Implementation in Organisations in Zimbabwe

Abstract

Enterprise Resource Planning (ERP) systems have become increasingly popular among organisations worldwide, aiming at streamlining business processes and enhance overall efficiency. This article investigates the essence of ERP adoption in Zimbabwe, focusing on the motivations and critical factors contributing to successful implementation within organisations. A qualitative methodology was employed, involving 12 participants from four companies who have implemented ERP systems. Interviews and document analysis were used as methods for collecting data. The findings reveal that the main motivations for ERP adoption in Zimbabwe are centred around modernising the information technology (IT) environment, replacing aging systems, improving operational efficiency and enhancing customer satisfaction. Moreover, the research identifies critical success factors that significantly influence the implementation of ERP systems. Executive management support emerges as a crucial factor, indicating the importance of top-level commitment and leadership in driving successful implementation. Additionally, company-wide support, a positive organisational culture that embraces change and meaningful user involvement, are highlighted as vital factors in ensuring the successful adoption and utilisation of ERP systems. The findings provide valuable insights for organisations considering, or in the process of, implementing ERP systems in Zimbabwe, and for researchers and practitioners in the field of information systems and technology management. By understanding the motivations and critical success factors, organisations can make informed decisions and develop effective strategies for successful ERP implementation in Zimbabwe.