Emotional Intelligence (Ei) and Employee Turnover Intentions in Family Owned Businesses in Harare Metropolitan Province Zimbabwe

Abstract

Emotional Intelligence (EI) is a psychological factor which can increase employee‘s ability and performance. Highly Emotional Intelligent employees are able to produce good quality products and services at their work environment. There is a dearth of information on EI and turnover intentions (TI) of employees in family-owned business in Zimbabwe which this qualitative study seeks to address. However, the purpose of this research is to analyse the relationship of EI and TIs of employees in small businesses. Through purposive sampling, 20 participants were scheduled to be interviewed to solicit data. However, of the selected participants, only 10 interviews were successfully conducted. Conversely, data was analysed and presented thematically. Findings indicate that employees with high EI may properly balance the relationship between work and family and reduce job burnout, thus resulting in less TI. The findings show that EI improves employee engagement, leading to lower absenteeism, higher productivity and a decrease in employee turnover. The study also has some theoretical implications regarding employees‘ perception of EI. Further study needs to be done on EI and leadership commitment in small businesses in Zimbabwe.