TAPIWA, Sharma; CHIRIPANYANGA, Mable; BANDA , Ignatious; MASONA, Courage. The Role of Artificial Intelligence in Customer Service Delivery: Evidence from Metbank. Futures: The Zimbabwe Ezekiel Guti University Journal of Leadership, Governance and Development, [S. l.], v. 5, n. 2, p. Pages: 76– 95, 2026. DOI: 10.71458/1tw7xa13. Disponível em: https://journals.zegu.ac.zw/index.php/futures/article/view/580.. Acesso em: 6 oct. 2026.